How do you work with our logo?
What if I don't have a logo?
How long will the embroidery last?
How much does it cost?
Can you embroider on something I own now?
How do I care for my embroidered garment?

Q: How do you work with our logo?
A: We take your custom logo from a high resolution .eps, .tiff, .jpg or .bmp file and digitize it. The term digitize refers to the computerized method of converting art work into a series of commands to be read by an embroidery machine. These commands tell the machine when to start and stop sewing, what kind of stitches to sew, what colors are to be used, etc.

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Q: What if I don't have a logo?
A: If you don't have a logo already designed, you can take a look at the stock designs. There are many of them, so if you don't see what you are looking for let us know and we will help you find a design that might be suitable for your needs. Any stock design can be personalized by adding your custom text.

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Q: How long will the embroidery last?
A: The embroidery itself can sometimes last longer than the garment it was embroidered on. Always take care in washing of the garment to ensure the longivity of the embroidery.

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Q: How much does it cost?
A: There are a number of factors that determine price. The item itself (hat, jacket, shirt, bag, etc.), whether we need to digitize your logo, buy a stock design, or already have it as part of our stock designs, the size of the design (how many stitches indicates how long it will take to sew it). Every job is different, so for a custom quote, please call or email us.

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Q: Can you embroider on something I own now?
A: We can, but if at all possible, we prefer not to. We would rather find the item that you are looking for and purchase it for you. We can't be held responsible for any damage to a supplied item.

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Q: How do I care for my embroidered garment?
A: When washing the embroidered item for the first time -

• DO NOT BLEACH! Bleach will ruin the thread and possibly the garment itself.
  
  
• Turn the item inside out, this will help protect the stitches from being damaged from other items in the wash (ie - zippers, etc.)
  
  
• It is important to wash the item in cool or warm water with a mild detergent.
  
  
• Do not allow articles articles to soak in water or to lie on top of each other when wet.
  
  
• Dry on low to medium heat. If the item must be ironed, use a warm setting. Iron only the backside of the embroidery.

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